Frequently Asked Questions

1. To find out Where to Buy Hello Kitty Fine Jewelry, please click here. 

2. For Watch Warranty Information, please click here. 

3. For information on Cleaning and Care of your Hello Kitty Fine Jewelry, please click here. 

4. For all Order Related Questions (including Order Status, Changes, Cancellations, Returns & Exchanges), please contact the retailer where you purchased your Hello Kitty Fine Jewelry directly.  

5. For questions about Hello Kitty/Sanrio, please visit sanrio.com. 

6. For questions about Kimora Lee Simmons, please visit kimoraleesimmons.com. 

7. For questions about Simmons Jewelry Company, please visit simmonsjewelryco.com.